Privacy Policy

This is AZAP’s pre-launch privacy policy draft. It will be reviewed and updated with the registered company details before public launch.

1. Information we collect

Account details such as your name, email address, phone number, and profile photo if you upload one.
Delivery details, including saved addresses, landmarks, and location information when you choose to share it.
Order, store, rider, payment-reference, support, and delivery-status information.
Technical security information, such as IP address, device/browser details, and security-check results used to prevent abuse.

2. How we use information

We use information to create and secure accounts, display nearby stores, process and fulfil orders, calculate delivery, provide support, prevent fraud, improve the marketplace, and meet legal obligations. Location is used for delivery and nearby-store discovery; it is not needed merely to browse AZAP.

3. Who receives information

Relevant order details are shared with the store and rider handling your order. Payment providers receive the information needed to process payment. We may use hosting, email, mapping, analytics, and security providers that process information for AZAP under appropriate safeguards.

4. Location and live tracking

For an active delivery, the rider’s current location may be shown to the customer, assigned store, rider, and authorised AZAP operations staff. Live location is limited to the active order and is not intended as a permanent public record.

5. Security and retention

We use access controls, password hashing, encrypted connections, and restricted administrative access. We keep information only for as long as needed for the service, support, accounting, fraud prevention, or legal requirements, then delete or anonymise it where appropriate.

6. Your choices

You may request access to or correction of your account information, ask questions about how it is used, and close your account subject to any records we must retain. Contact us using the address below.

7. Contact

For privacy questions or requests, contact support@azap.ng.

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