Terms and Conditions

These terms describe the intended AZAP marketplace service. They will be reviewed and updated with the registered company details before public launch.

1. The AZAP marketplace

AZAP helps customers discover nearby independent stores, place orders, arrange delivery or pickup where available, and receive order updates. Stores remain responsible for their products, pricing, availability, preparation, and any store-managed delivery option.

2. Accounts and access

You must provide accurate account details, keep your password confidential, and use your own account. You are responsible for activity carried out through your account. We may restrict access where we reasonably suspect misuse, fraud, or a security risk.

3. Orders, availability, and substitutions

An order is subject to store acceptance and product availability. A store may decline an order or contact you about an unavailable item or suitable substitution. Product photographs and descriptions are provided for guidance; ask the store if an ingredient, medicine, or product detail is important to you.

4. Delivery, pickup, and payment

Delivery estimates are estimates, not guaranteed arrival times.
Delivery fees depend on distance, store branch, fulfilment method, and the information shown at checkout.
For customer pickup, you are responsible for collecting the order from the stated store.
Pay-on-delivery is available only where a store marks the relevant product as eligible. Those deliveries are handled by the store and may take longer.
Online payments are processed by the payment provider; AZAP does not store card details.

5. Cancellations and refunds

Cancellation and refund decisions depend on the order stage, product type, store preparation, and payment method. Customers should report a problem promptly through AZAP support. Approved refunds are normally returned to the original payment method; a verified bank account may be used only where an approved alternative is necessary.

6. Acceptable use

Do not use AZAP to place fraudulent orders, harass merchants or riders, misrepresent your identity or location, interfere with the service, or request or sell prohibited goods. We may cooperate with lawful requests and take reasonable action to protect users and the platform.

7. Contact

For account, order, privacy, or support questions, contact support@azap.ng.

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